Puffball Comics · Effective 1 October 2026

1. Introduction

These Terms and Conditions govern access to and use of the Puffball Comics website and the purchase of physical comic books through our online store. By accessing the website or placing an order, you agree to these terms. If you do not agree, please do not use the website to place an order.

These terms are subject to applicable laws in Pakistan and do not override consumer rights that cannot lawfully be excluded or restricted.

2. Business and Customer Information

Puffball Comics operates an online store offering physical comic books for sale to customers in Pakistan. For order-related questions, complaints, and other enquiries, contact contact@puffball.pk.

The legal name of the business, registered or principal business address, and telephone contact details should be displayed on the website where required by applicable law.

3. Products and Descriptions

We aim to keep product titles, descriptions, photographs, editions, prices, and other information accurate and up to date. Comic books may differ in cover artwork, printing edition, publication details, or physical condition. Review the product description and any condition information before ordering.

Images are intended to represent listed items; minor differences in image display may occur because of screen settings or technical factors. This does not remove customer rights where a product is materially different from its description.

4. Prices and Availability

Product prices and applicable charges will be displayed before an order is submitted. Prices and availability may change, but a change will not by itself alter the agreed price of an order already accepted, except where correction or cancellation is permitted by law or agreed with the customer.

If a product becomes unavailable after an order is placed, we may contact the customer to explain the situation and arrange an appropriate resolution, including a refund of payment received for an unfulfilled order where applicable.

5. Placing and Confirming Orders

Customers place orders through the checkout process. Customers are responsible for providing complete and accurate contact, billing, and delivery information.

Submitting an order constitutes a purchase request. An automated acknowledgement confirms receipt only and does not necessarily mean that the order has been finally accepted. Acceptance may be confirmed by an order confirmation or other communication from Puffball Comics.

We may contact customers to clarify information, verify payment, or address stock or fulfilment issues before dispatch. We may decline or cancel an order where reasonably necessary, including suspected fraud, payment failure, evident pricing error, or product unavailability. If payment has been received for an order we cannot fulfil, an appropriate refund will be arranged in accordance with applicable law.

6. Online Payments

Puffball Comics accepts online payments through the options displayed at checkout. Customers must provide accurate payment information and be authorized to use the selected payment method.

An order may not be dispatched until payment has been successfully verified. If payment is deducted but the order is not confirmed, contact contact@puffball.pk with the transaction reference and relevant details.

Do not submit passwords, PINs, one-time passwords, or other banking authentication codes through email or customer support channels.

7. Shipping and Delivery

Puffball Comics currently offers delivery within Pakistan. The estimated delivery period is 3--5 working days, subject to processing, location, shipping arrangements, and circumstances beyond our reasonable control. This is an estimate rather than a guarantee. Further information appears in our Shipping and Delivery Policy.

Customers must ensure that delivery details are correct and that the parcel can be received at the stated address.

8. Cancellation, Refunds, and Damaged Products

Cancellations, refunds, returns, and replacements are governed by our Refund and Cancellation Policy, which should be read with these terms. Contact contact@puffball.pk promptly if an order arrives damaged, defective, or incorrect. Nothing in these terms removes any statutory right or remedy available under applicable law.

9. Customer Responsibilities

Customers agree to provide accurate information; use the website lawfully; avoid fraudulent orders, payment abuse, or unauthorized access attempts; avoid interfering with website security or functionality; and respect the intellectual property rights of Puffball Comics and other rights holders.

We may investigate suspected misuse and take proportionate action where justified and lawful.

10. Intellectual Property

Unless otherwise stated, original website text, branding, layout, graphics, and other original content are owned by Puffball Comics or used with permission. Comic book titles, characters, artwork, logos, and related materials may belong to their respective publishers, creators, or other rights holders. Their appearance on our website does not mean Puffball Comics owns those rights.

Customers may not reproduce, distribute, modify, or commercially exploit website content without required permission, except where permitted by applicable law.

11. Website Availability and External Services

We aim to keep the website accessible but do not guarantee uninterrupted or error-free availability. The website may be unavailable for maintenance, technical issues, security measures, or reasons outside our control. Payment providers, couriers, and other third parties may operate under their own terms.

12. Limitation of Liability

To the extent permitted by applicable law, Puffball Comics is not responsible for losses arising solely from circumstances beyond its reasonable control, including certain third-party service interruptions or delivery disruptions. Nothing in these terms excludes or limits liability where prohibited by law or excuses Puffball Comics from obligations concerning goods supplied to customers.

13. Privacy

The collection and use of customer information are explained in our Privacy Policy. Customer information will be handled as described in that policy, subject to applicable consent requirements and law.

14. Complaints and Dispute Resolution

Customers are encouraged to contact contact@puffball.pk first so that we can review and attempt to resolve concerns. Nothing in this section prevents a customer from pursuing a remedy or complaint before a competent authority or forum where permitted by applicable law.

15. Governing Law

These Terms and Conditions are governed by the laws of Pakistan, subject to mandatory consumer-protection rules and jurisdictional requirements that apply to the transaction.

16. Changes to These Terms

We may revise these terms when necessary. Updated terms will be published with a revised effective date and apply prospectively, subject to applicable law and rights arising from orders already placed.

17. Contact Information

For questions about these terms, orders, or complaints, contact Puffball Comics at contact@puffball.pk.

Puffball Comics · Effective 1 October 2026

1. Overview

Puffball Comics aims to ensure that customers receive the comic books they order in satisfactory condition. This policy explains how order cancellations, damaged or incorrect products, refunds, and replacements are handled.

2. Order Cancellation

Customers wishing to cancel an order should email contact@puffball.pk as soon as possible and include their order number.

• Cancellation requests will be considered if the order has not yet been dispatched.
• Once an order has been dispatched, cancellation may no longer be possible. Contact us for assistance.
• If Puffball Comics cancels an order because a product is unavailable or the order cannot be fulfilled, any payment already received for that unfulfilled order will be refunded, subject to applicable law.

Cancellation requests remain subject to any mandatory rights available under applicable law.

3. Damaged, Defective, or Incorrect Products

If a comic book arrives damaged, defective, or different from the item ordered, contact contact@puffball.pk. Please provide your order number, a description of the issue, and clear photographs of the comic book and packaging where relevant.

Please report the issue as soon as reasonably possible after delivery. We may request additional information to assess the claim. Where a claim is accepted, the appropriate remedy will be determined in accordance with applicable law and may include a replacement, exchange, or refund, depending on the circumstances and product availability.

4. Eligibility and Exclusions

Refund or replacement requests will generally be considered where an item is received damaged or defective, the wrong item is delivered, Puffball Comics cannot fulfil an order for which payment has been received, or a remedy is otherwise required by applicable law.

A change of mind, an unwanted purchase, or a preference for a different title or edition does not automatically qualify for a refund under this policy. Nothing in this policy excludes or limits any consumer right that cannot lawfully be excluded or limited.

5. Refund Method and Processing

Approved refunds will generally be returned through the original payment method where practicable. If that method is unavailable or another method is required, we may contact the customer to arrange an appropriate alternative.

The time required for a refund to appear in the customer's account may depend on the payment provider or financial institution. Applicable processing arrangements will be communicated when the refund is approved.

6. Return Instructions

Contact us before returning a product. We will provide return instructions after reviewing the complaint. Please do not send a product to an address without receiving confirmation from Puffball Comics.

Where a return is required, we will communicate the applicable arrangements, including responsibility for return delivery costs, in accordance with the circumstances and applicable law.

7. Contact Us

For cancellation, refund, replacement, or return requests, email contact@puffball.pk and include your order number.

8. Policy Updates

We may update this policy when necessary. The current version will be published on our website and will apply prospectively, subject to applicable law and rights arising from orders already placed.

Puffball Comics · Effective 1 October 2026

1. Overview

Puffball Comics delivers physical comic books to customers within Pakistan. This policy explains order processing, estimated delivery timelines, delivery requirements, and what to do if an order is delayed, lost, or received damaged.

2. Delivery Coverage

Our current delivery market is Pakistan. Delivery availability may depend on the customer's location and the delivery services available for that area. If a location cannot be served, we will contact the customer where possible to discuss available options.

3. Order Processing

Orders are processed after order details and online payment have been received and verified. Processing time may vary depending on product availability, order volume, public holidays, and other operational circumstances.

Unless a different timeline is stated at checkout, the estimated delivery period should be understood as the time required for delivery after the applicable processing and dispatch arrangements.

4. Estimated Delivery Time

The estimated delivery period within Pakistan is 3--5 working days. This is an estimate and not a guaranteed delivery date. Delivery may take longer due to public holidays or high order volume; courier capacity or operational delays; incomplete or inaccurate delivery information; weather, road closures, or other disruptions; or circumstances beyond our reasonable control.

If a significant delay becomes apparent, customers may contact us for an update.

5. Shipping Charges

Any applicable shipping or delivery charges will be displayed during checkout before the customer completes the purchase. Review the final order summary to confirm the total amount payable before submitting an order.

6. Delivery Address and Contact Details

Customers are responsible for providing an accurate and complete delivery address, including city, area, and other information required for delivery. Customers should also provide a valid telephone number and email address where requested.

We may not be able to correct an address after dispatch. If you notice an error, contact contact@puffball.pk immediately.

7. Delivery Attempts and Failed Deliveries

Customers should ensure that someone is available to receive the parcel where required by the delivery service. If delivery fails because the address is incorrect, the recipient is unavailable, or the parcel cannot otherwise be delivered, the courier may follow its re-delivery or return procedures.

If an order is returned to Puffball Comics, we will contact the customer where possible to discuss next steps. Any additional delivery charges or refund arrangements will be assessed according to the circumstances, information disclosed at checkout, and applicable law.

8. Order Tracking

Where tracking information is made available by the delivery service, it may be shared through the relevant order communication or delivery notification. Contact contact@puffball.pk if you need assistance locating an order.

9. Damaged, Incorrect, or Missing Items

If a comic book arrives damaged, defective, or incorrect, or an item appears to be missing, contact contact@puffball.pk with your order number, a description of the issue, and relevant photographs of the product and packaging where applicable.

We will review the matter and communicate the available resolution in accordance with our Refund and Cancellation Policy and applicable law.

10. Lost or Significantly Delayed Parcels

If an order has not arrived within the estimated delivery period, contact us with your order number. We will review available order and tracking information and, where appropriate, coordinate with the delivery provider to investigate. The resolution will depend on the circumstances, investigation findings, and applicable legal requirements.

11. Delivery Completion

A delivery may be recorded as completed according to the delivery provider's records. If you believe a parcel was marked as delivered incorrectly or was not received, notify Puffball Comics promptly so that the matter can be investigated.

12. Contact Us

For shipping enquiries, delivery updates, or order assistance, contact Puffball Comics at contact@puffball.pk.

Puffball Comics · Effective 1 October 2026

1. Introduction

Puffball Comics respects customer privacy and is committed to handling personal information responsibly. This policy explains what information we may collect when you visit our website, place an order, make a payment, or contact us, and how it may be used and protected.

Where consent is required by applicable law, we will seek it separately.

2. Information We Collect

Depending on how you use our website, we may collect:

• Personal and contact information, such as name, email address, telephone number, and billing or delivery address.
• Order information, such as comic books purchased, order number, order history, delivery details, and customer service communications.
• Payment-related information necessary to verify and reconcile a purchase, such as payment status and transaction reference.
• Technical information, such as IP address, browser and device information, website usage data, and cookies or similar technologies where used.

Online payments may be processed by third-party payment providers. We do not intend to collect or store full payment card details unless a specific arrangement requires it and appropriate safeguards are in place.

3. How We Use Information

We may use information to process and fulfil orders; confirm payments; arrange shipping and delivery communications; respond to questions, complaints, and refund requests; prevent fraud and misuse; maintain accounting, tax, and other legally required records; improve website performance and security; and send promotional communications where appropriate and in accordance with applicable requirements.

4. Sharing of Information

We do not sell customers' personal information as a business practice. We may share relevant information when necessary with payment processors and financial institutions; courier and delivery providers; website hosting, technical support, analytics, and security providers where applicable; professional advisers; and authorities where disclosure is legally required or otherwise permitted by law.

We aim to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

5. Payments and Security

Payments are handled through the payment options shown at checkout and may be subject to the provider's terms and privacy policy. Do not send payment card numbers, passwords, PINs, or banking authentication codes by email.

We take reasonable steps to protect information under our control. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain functionality, remember preferences, understand website usage, and improve performance. You may manage cookies through your browser settings, although disabling some cookies may affect website features.

If analytics, advertising, or other non-essential tracking technologies are used, their operation and any required consent should be explained in relevant website settings or notices.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance. Retention periods may vary according to the type of information and applicable requirements.

8. Customer Requests

Subject to applicable law, customers may contact us to request access to, correction of, or deletion of personal information, or to raise concerns about its handling. Some information may need to be retained for legal, accounting, security, or dispute-related reasons. We may need to verify a requester's identity before taking action.

9. International Processing

Some third-party service providers may process or store information outside Pakistan. Where this occurs, the arrangements should be reviewed to ensure appropriate safeguards and compliance with applicable legal requirements.

10. Children's Privacy

Our website is not intended to collect personal information from children without appropriate authorization where required by law. A parent or legal guardian who believes a child has provided information improperly may contact us to request a review.

11. Third-Party Websites

Our website may link to external websites or payment services. Puffball Comics is not responsible for third parties' privacy practices. Please review their privacy policies before providing information.

12. Changes to This Policy

We may update this policy when business practices, website features, or legal requirements change. The updated version will be published with a revised effective date.

13. Contact Us

For privacy-related questions, complaints, or requests, contact Puffball Comics at contact@puffball.pk.